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Mobile Network Operators revenues undented by credit crunch

23 September 2008 | Published by Ovum

Covering: Consumer Services, Telecoms and Communications, Voice Technology

Healthcare to Avoid Global IT Budget Crunch

18 September 2008 | Published by Datamonitor

Covering: Enterprise Services, IT Hardware, IT Services, IT Software, Security, Technology by sector, Telecoms and Communications

Mobile broadband: Prepaid key to growth in Western Europe

3 September 2008 | Published by Ovum

Covering: Telecoms and Communications, Voice Technology

Digital TV set to reach 274 million households in Western Europe and the US by 2012

21 August 2008 | Published by Datamonitor

Covering: Consumer Services, Digital Television, Media and Broadcasting, Telecoms and Communications

North American market for hosted outbound IVR services to more than double by 2013

14 August 2008 | Published by Datamonitor

Covering: Contact Centers, Speech Applications, Telecoms and Communications

Momentum continues to build for mobile device management

12 August 2008 | Published by Ovum

Covering: Devices, Telecoms and Communications

Governments increasing spend on Customer Relationship Management solutions

17 July 2008 | Published by Datamonitor

Covering: Business Application, Contact Centers, Government, IT Software, Technology by sector, Telecoms and Communications

Automation of medical transcription is driving growth in speech recognition

26 June 2008 | Published by Datamonitor

Covering: Biotechnology, Contact Centers, Healthcare, Pharmaceuticals and Healthcare, Speech Applications, Technology by sector, Telecoms and Communications

Contact center pricing and attrition levels worrying outsourcing providers globally

19 June 2008 | Published by Datamonitor

Covering: Business Process Outsourcing (BPO), Contact Centers, IT Services, Telecoms and Communications

Asia-Pacific represents exciting growth for all Contact Center Vendors

6 June 2008 | Published by Datamonitor

Covering: Business Process Outsourcing (BPO), Contact Centers, IT Services, Telecoms and Communications