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Security concerns are the biggest barrier to enterprise mobility deployments

22 May 2008 | Published by Datamonitor

Covering: Business Application, Clients and Peripherals, Enterprise Services, Financial Services Industry, Government, Healthcare, Manufacturing, Software Infrastructure

Systems Management – the time has come to think more strategically

8 May 2008 | Published by Butler Group

Covering: Education, Government, Healthcare, IT Management, IT Software, Manufacturing, Public Sector, Retailing, Technology by sector, Telecoms and Communications

Mobile data usage takes off in multinational companies, but cost management is still a concern

8 May 2008 | Published by Ovum

Covering: Enterprise Services, Telecoms and Communications

Interactive voice response – 2008 tipped to be inflection point for Voice-XML-based IVR

24 April 2008 | Published by Datamonitor

Covering: Contact Centers, Speech Applications, Telecoms and Communications

Top Contact Center Outsourcers globally revealed

13 March 2008 | Published by Datamonitor

Covering: Business Process Outsourcing (BPO), Contact Centers

Mexico’s leadership of US bilingual offshore contact center services not guaranteed says Datamonitor analyst

25 February 2008 | Published by Datamonitor

Covering: Business Process Outsourcing (BPO), Contact Centers, Telecoms and Communications

Convergys Canadian Withdrawal Tip of Iceberg for US Nearshore Contact Centers

19 February 2008 | Published by Datamonitor

Covering: Business Process Outsourcing (BPO), Contact Centers, IT Services, Telecoms and Communications

Economic issues are set to drive, rather than inhibit, growth in unified communications

7 February 2008 | Published by Datamonitor

Covering: Enterprise Services, Telecoms and Communications

A clear divide remains between Vendor and User when it comes to key components and requirements of BPM technology

22 January 2008 | Published by Butler Group

Covering: Business Process Management, Education, Government, Healthcare, Integration, IT Software, Manufacturing, Public Sector, Retailing, Technology by sector, Telecoms and Communications