Press releases

RSS feed of Contact Centers press releases

Press releases for Contact Centers

Find press releases

Investment in speech analytics in call centres set to double

15 June 2010 | Published by Ovum

Covering: Contact Centers, Voice Technology

Outsourcing set to grow as retailers priorities shift in the recession

18 June 2009 | Published by Datamonitor

Covering: Business Process Outsourcing (BPO), Contact Centers, IT Services, Retail, Retailing, Technology by sector, Telecoms and Communications

Social networking and the contact center: customer service goes social

11 June 2009 | Published by Datamonitor

Covering: Contact Centers, Telecoms and Communications

Outsourcers rethink horizontal functional strategies in light of global recession

23 April 2009 | Published by Datamonitor

Covering: Business Process Outsourcing (BPO), Contact Centers, CRM, Information Management, Infrastructure, IT Services, IT Software, Sourcing, Telecoms and Communications

IP Contact Centers: customer retention has become the key benefit

15 April 2009 | Published by Datamonitor

Covering: Applications, Business Process Management, Consumer Services, Contact Centers, CRM, Infrastructure, IT Services, IT Software, Technology and Services Companies, Technology by sector

Contact center outsourcing vendors must take strategic view for BPO success

27 November 2008 | Published by Datamonitor

Covering: Business Process Outsourcing (BPO), Contact Centers, IT Services, Telecoms and Communications

Contact centers invest in CRM to improve customer retention

2 October 2008 | Published by Datamonitor

Covering: Business Application, Business Process Outsourcing (BPO), Contact Centers, IT Services, IT Software, Telecoms and Communications

North American market for hosted outbound IVR services to more than double by 2013

14 August 2008 | Published by Datamonitor

Covering: Contact Centers, Speech Applications, Telecoms and Communications

Governments increasing spend on Customer Relationship Management solutions

17 July 2008 | Published by Datamonitor

Covering: Business Application, Contact Centers, Government, IT Software, Technology by sector, Telecoms and Communications

Automation of medical transcription is driving growth in speech recognition

26 June 2008 | Published by Datamonitor

Covering: Biotechnology, Contact Centers, Healthcare, Pharmaceuticals and Healthcare, Speech Applications, Technology by sector, Telecoms and Communications