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Ovum survey reveals UK fears over location-based technology in customer service

1 June 2011 | Published by Ovum

Covering: Consumer Services, Telecoms and Communications

New generation of TV services begin to close gap on cable

1 February 2011 | Published by Ovum

Covering: Consumer Services, Telecoms and Communications

Businesses out of touch with automated customer service hell

10 November 2010 | Published by Ovum

Covering: Consumer Services, Telecoms and Communications

Twitter risks app developer revolt

17 May 2010 | Published by Ovum

Covering: Consumer Services, Devices, Telecoms and Communications

Mobile operators must embrace VoIP

11 May 2010 | Published by Ovum

Covering: Consumer Services, Telecoms and Communications, Voice Technology

Emphasis shifts to fibre to the home

8 July 2009 | Published by Ovum

Covering: Consumer Services, Telecoms and Communications

Despite decline fixed voice still worth $309billion globally in 2014

23 June 2009 | Published by Ovum

Covering: Consumer Services, Telecoms and Communications

The market for speech applications in mobile computing expected to triple by 2014

20 May 2009 | Published by Datamonitor

Covering: Carrier Networks and Technology, Carrier Wholesale Services, Consumer Services, Devices, Enterprise Services, Speech Applications, Telecoms and Communications, Voice Technology

IP Contact Centers: customer retention has become the key benefit

15 April 2009 | Published by Datamonitor

Covering: Applications, Business Process Management, Consumer Services, Contact Centers, CRM, Infrastructure, IT Services, IT Software, Technology and Services Companies, Technology by sector

Mobile Network Operators revenues undented by credit crunch

23 September 2008 | Published by Ovum

Covering: Consumer Services, Telecoms and Communications, Voice Technology