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Emerging markets paying three times more than rest of the world for broadband

16 September 2010 | Published by Ovum

Covering: Technology and Services Companies

“Uneasy” CIOs reconsider outsourcing; bring IT security in-house

27 May 2010 | Published by Ovum

Covering: IT Services, Security, Sourcing, Technology and Services Companies

Knowledge Process Outsourcing Offers Significant Growth Opportunities

1 May 2009 | Published by Datamonitor

Covering: Applications, Business Process Outsourcing (BPO), Functional and consulting services, Infrastructure, IT Services, Sourcing, Technology and Services Companies

IP Contact Centers: customer retention has become the key benefit

15 April 2009 | Published by Datamonitor

Covering: Applications, Business Process Management, Consumer Services, Contact Centers, CRM, Infrastructure, IT Services, IT Software, Technology and Services Companies, Technology by sector

Planned IT budget increases outstripping IT budget decreases in some countries

5 March 2009 | Published by Datamonitor

Covering: Application Lifecycle, Business Application, Business Intelligence, Business Process Management, Business Process Outsourcing (BPO), CRM, Information Management, Integration, IT Management, IT Services, IT Software, Manufacturing, Service Oriented Architecture, Software Business Model, Software Infrastructure, Sourcing, Technology and Services Companies, Telecoms and Communications