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Difficult Times – Enterprises need to invest in technologies that re-energise corporate performance

21 April 2009 | Published by Butler Group

Covering: Applications, Business Application, Business Intelligence, Business Process Management, Integration, IT Management, IT Services, IT Software

IP Contact Centers: customer retention has become the key benefit

15 April 2009 | Published by Datamonitor

Covering: Applications, Business Process Management, Consumer Services, Contact Centers, CRM, Infrastructure, IT Services, IT Software, Technology and Services Companies, Technology by sector

Planned IT budget increases outstripping IT budget decreases in some countries

5 March 2009 | Published by Datamonitor

Covering: Application Lifecycle, Business Application, Business Intelligence, Business Process Management, Business Process Outsourcing (BPO), CRM, Information Management, Integration, IT Management, IT Services, IT Software, Manufacturing, Service Oriented Architecture, Software Business Model, Software Infrastructure, Sourcing, Technology and Services Companies, Telecoms and Communications

Retail shrink could lose Retailers up to $115 billion in 2009

5 February 2009 | Published by Datamonitor

Covering: Application Lifecycle, Applications, Business Application, Business Intelligence, Business Process Management, CRM, e-retail, Enterprise Services, Information Management, Infrastructure, Integration, IT Management, IT Software, Retail, Retailing, Security

A clear divide remains between Vendor and User when it comes to key components and requirements of BPM technology

22 January 2008 | Published by Butler Group

Covering: Business Process Management, Education, Government, Healthcare, Integration, IT Software, Manufacturing, Public Sector, Retailing, Technology by sector, Telecoms and Communications