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Knowledge Process Outsourcing Offers Significant Growth Opportunities

1 May 2009 | Published by Datamonitor

Covering: Applications, Business Process Outsourcing (BPO), Functional and consulting services, Infrastructure, IT Services, Sourcing, Technology and Services Companies

Outsourcers rethink horizontal functional strategies in light of global recession

23 April 2009 | Published by Datamonitor

Covering: Business Process Outsourcing (BPO), Contact Centers, CRM, Information Management, Infrastructure, IT Services, IT Software, Sourcing, Telecoms and Communications

IP Contact Centers: customer retention has become the key benefit

15 April 2009 | Published by Datamonitor

Covering: Applications, Business Process Management, Consumer Services, Contact Centers, CRM, Infrastructure, IT Services, IT Software, Technology and Services Companies, Technology by sector

Retail shrink could lose Retailers up to $115 billion in 2009

5 February 2009 | Published by Datamonitor

Covering: Application Lifecycle, Applications, Business Application, Business Intelligence, Business Process Management, CRM, e-retail, Enterprise Services, Information Management, Infrastructure, Integration, IT Management, IT Software, Retail, Retailing, Security

Web 2.0 technologies are changing the way Enterprises think about IT

23 September 2008 | Published by Butler Group

Covering: Enterprise Services, Information Management, Infrastructure, Integration, IT Management, IT Services, IT Software, Security, Telecoms and Communications