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New industries to open up for CRM outsourcing in 2011

12 October 2010 | Published by Ovum

Covering: CRM

Customer intelligence key to maximising bank profits

29 July 2010 | Published by Ovum

Covering: CRM, Financial Services Industry, Technology by sector

Outsourcers rethink horizontal functional strategies in light of global recession

23 April 2009 | Published by Datamonitor

Covering: Business Process Outsourcing (BPO), Contact Centers, CRM, Information Management, Infrastructure, IT Services, IT Software, Sourcing, Telecoms and Communications

IP Contact Centers: customer retention has become the key benefit

15 April 2009 | Published by Datamonitor

Covering: Applications, Business Process Management, Consumer Services, Contact Centers, CRM, Infrastructure, IT Services, IT Software, Technology and Services Companies, Technology by sector

Planned IT budget increases outstripping IT budget decreases in some countries

5 March 2009 | Published by Datamonitor

Covering: Application Lifecycle, Business Application, Business Intelligence, Business Process Management, Business Process Outsourcing (BPO), CRM, Information Management, Integration, IT Management, IT Services, IT Software, Manufacturing, Service Oriented Architecture, Software Business Model, Software Infrastructure, Sourcing, Technology and Services Companies, Telecoms and Communications

Retail shrink could lose Retailers up to $115 billion in 2009

5 February 2009 | Published by Datamonitor

Covering: Application Lifecycle, Applications, Business Application, Business Intelligence, Business Process Management, CRM, e-retail, Enterprise Services, Information Management, Infrastructure, Integration, IT Management, IT Software, Retail, Retailing, Security